House Clearance Hampstead Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Hampstead provides house clearance, rubbish removal and related waste collection services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Customer means the person, business or organisation requesting and paying for the service.

We, us, our means House Clearance Hampstead, the service provider.

Services means any house clearance, rubbish removal, waste collection, bulky item removal, or associated services we agree to provide.

Waste means any goods, items or materials that the Customer has asked us to remove and which are intended to be disposed of, recycled or otherwise processed in accordance with applicable waste regulations.

2. Scope of Services

We provide domestic and commercial house clearance and waste collection services, including removal of furniture, appliances, general household items, garden waste and certain commercial items, subject to applicable regulations.

The exact scope of the Services, including the number of items, access conditions, labour requirements and expected duration, will be agreed at the time of booking based on the information you provide. Any material change to the size or nature of the job may result in a revised quotation.

We reserve the right to refuse to handle items that are unsafe, illegal, contaminated, or fall outside our licensing, insurance or regulatory permissions. This includes, but is not limited to, hazardous waste, chemicals, medical waste, asbestos, gas bottles, and certain electrical or industrial items.

3. Booking Process

Bookings can be made by telephone, email or other communication channels we make available. A booking is not confirmed until we have accepted it and provided a confirmation, which may be verbal or written.

When making a booking, you must provide accurate information about:

The address at which the Services are to be carried out.

The nature and volume of items to be cleared or collected.

Any access restrictions, parking limitations or special site conditions.

Any items requiring special handling, disassembly or additional labour.

We may ask you to supply photographs or an itemised list of Waste to help us assess the job. Our quotation and any time estimates will be based on the information provided by you. If on arrival the job differs materially from the description, we may revise the price, the time required or, in some cases, decline to proceed with the Service.

You must ensure that an authorised person is present at the property at the agreed time to provide access, identify the items to be removed, and sign off the completion of the Service unless we have agreed alternative arrangements in advance.

4. Quotations and Pricing

All quotations are given in good faith based on the information available at the time. Quotations may be provided as fixed prices, estimated price ranges or pricing by volume, weight, time and labour.

Unless expressly stated otherwise, all prices are exclusive of any applicable taxes and charges that may be imposed by law, which will be added to the total amount payable where relevant.

If the actual volume or type of Waste, access conditions, or labour requirements differ from the original information provided, we reserve the right to amend the price accordingly. Where possible, we will inform you of any changes before proceeding further with the Service.

5. Payments

Payment terms will be confirmed at the time of booking. We may require full payment in advance, a deposit, or payment on completion of the Service, depending on the nature and size of the job.

We accept various payment methods, which may include cash, bank transfer and major debit or credit cards, subject to availability and any applicable surcharges or processing fees that are communicated to you in advance.

Unless otherwise agreed in writing, where payment is to be made on completion, payment is due immediately after the Service has been completed. For business Customers with approved accounts, payment must be made within the agreed credit terms.

If you fail to pay any amount due, we reserve the right to charge interest on the overdue sum at the statutory rate allowed by law, along with any reasonable costs incurred in recovering the debt, including legal fees, collection agency fees and administrative charges.

6. Cancellations and Rescheduling

You may cancel or reschedule a booking by contacting us as soon as possible. The following terms apply, unless otherwise agreed in writing.

If you cancel more than 48 hours before the scheduled start time, no cancellation fee will ordinarily be charged, and any deposit paid may be refunded or credited at our discretion.

If you cancel less than 48 hours before the scheduled start time, we may charge a cancellation fee, which may be a fixed amount or a percentage of the quoted price, to cover our administration, staffing and scheduling costs.

If we arrive at the property at the agreed time and are unable to gain access, or if the Customer or authorised representative is not present and no alternative arrangement has been agreed, we may treat this as a late cancellation and charge an attendance or cancellation fee.

We will make reasonable efforts to accommodate requests to reschedule, subject to availability. If a rescheduled date cannot be agreed, the cancellation terms above may apply.

We reserve the right to cancel or amend a booking in the event of circumstances beyond our reasonable control, including severe weather, transport disruptions, staff illness, safety concerns, or regulatory issues. In such cases, we will notify you as soon as practicable and will offer to reschedule the Service. We will not be liable for any indirect loss arising from such cancellation.

7. Customer Responsibilities

You are responsible for ensuring that we have safe and reasonable access to the property, including suitable parking or loading space. Any parking fees, permits or fines incurred due to insufficient arrangements may be chargeable to you.

You must clearly identify the items that are to be removed and ensure that any items not intended for removal are kept separate or clearly marked. We are not responsible for removing items that were not clearly designated as Waste or for retaining items that were not clearly designated to be kept.

You are responsible for disconnecting and making safe any appliances, fixtures or fittings that need to be removed, unless we have expressly agreed to carry out such work. We do not undertake work on gas, electrical or plumbing systems unless carried out by appropriately qualified personnel arranged by you.

You must inform us of any known risks at the property, including structural issues, contamination, infestations or any other hazards that may affect the safe delivery of the Services.

8. Waste Handling and Legal Compliance

We handle, transport and dispose of Waste in accordance with applicable UK waste management and environmental regulations. We take care to ensure that Waste is transferred to licensed facilities for recycling, recovery or disposal as appropriate.

By using our waste collection and clearance services, you confirm that you have the authority to dispose of the items presented as Waste. You agree not to request the disposal of items that you do not own or that you are not otherwise authorised to discard.

We will not knowingly collect or transport prohibited or hazardous materials. If such items are discovered among the Waste, we may refuse to remove them, or we may levy additional charges for specialist handling, storage, or disposal where legally permissible.

We may, at our discretion, separate reusable or recyclable items from general Waste. Some items may be donated, reconditioned, recycled or otherwise processed rather than sent to landfill. Title to all Waste transfers to us at the time of collection, unless we have agreed otherwise in writing.

9. Damage and Liability

We will take reasonable care when carrying out the Services. However, minor scuffs, marks or wear to walls, floors or fixtures can occasionally occur during the movement of bulky items, especially in tight spaces. You agree to take reasonable precautions, such as protecting surfaces or removing fragile items from pathways before we commence work.

If we cause damage to your property through our negligence, you must notify us in writing as soon as reasonably practicable and in any event within seven days of the Service being carried out, providing details and evidence of the damage. We reserve the right to inspect the damage before any repair or remedial work is undertaken.

Where liability is accepted, our responsibility will be limited to one of the following, at our discretion:

Repairing the damaged item or area.

Providing reasonable compensation based on the current value of the damaged item.

The cost of reasonable reinstatement, subject to depreciation, fair wear and tear and the overall limitation of liability set out in these Terms and Conditions.

We are not liable for loss or damage arising from inaccurate information provided by you, from your failure to comply with your responsibilities, or from circumstances beyond our reasonable control.

We do not accept liability for indirect or consequential loss, including loss of profits, business interruption, loss of opportunity, loss of data, or any non-financial loss.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

10. Limits of Liability

Subject to the paragraph above, our total aggregate liability to you arising out of or in connection with the Services, whether in contract, tort including negligence, breach of statutory duty or otherwise, shall not exceed the total price paid or payable by you for the specific Services giving rise to the claim.

11. Insurance

We maintain insurance cover that is appropriate for the nature of our Services, including public liability insurance up to a specified limit. Details of our current insurance arrangements are available upon request.

12. Complaints

If you are dissatisfied with any aspect of our house clearance or waste collection service, you should contact us as soon as possible, providing a clear description of your concerns and any supporting information.

We will investigate your complaint, request any additional information we reasonably require, and seek to resolve the matter promptly and fairly. Where appropriate, we may offer to re-attend, rectify an issue, or provide a refund or partial refund in line with these Terms and Conditions.

13. Data Protection and Privacy

We may collect and process personal information about you for the purposes of managing your booking, delivering the Services, processing payments and handling queries or complaints. We will handle your personal information in accordance with applicable data protection laws.

Your information may be used to contact you about your booking, to send invoices or receipts, and to notify you of any changes to the Services. We may retain certain records for legal, accounting or regulatory purposes.

14. Intellectual Property

All content, branding and materials relating to our Services, including any text, images, logos and documentation, remain our property or that of our licensors. You may not reproduce, copy or use such materials for commercial purposes without our prior written consent.

15. Variation of Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or our business practices. The version in force at the time of your booking will apply to that particular Service.

16. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of our house clearance and waste collection services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation provided by us, constitute the entire agreement between you and us in relation to the Services. You acknowledge that you have not relied on any statement, promise or representation not expressly set out in these documents.

By placing a booking with House Clearance Hampstead, you confirm that you have read, understood and agree to these Terms and Conditions.